Seward Accident Repair Centres - Satisfaction Questionnaire

Full Name

Phone Number

Vehicle

Registration

Site Visited

Insurance Company

Good

Average

Poor

N/A

Good

Average

Poor

We would appreciate any additional comments you may have;

At Seward we strive to make your experience with us, as pleasant and professional as possible. Please take a couple of minutes to complete this form, so that we can monitor our performance.

Our Staff

1. Your initial contact with us;

2. Your initial contact with your insurers;

3. The Courtesy and helpfulness of our staff;

4. The Cleanliness and appearance of our premises;

How satisfied were you with:

1. Our ability to understand your requirements;

N/A

2. The booking date & time offered;

3. That your instructions were carried out;

4. The availability of a courtesy car;

5. Our communication regarding repair progress;

6. The quality of repair;

So, did we succeed?

Thinking of your experience with us and your insurance company and taking everything into account,

Yes

Possibly

N/A

Would you ?

1. Return to us if your vehicle required repairing in the future;

2. Re-insure with your current insurer;

Thank you for your time and co-operation

Seward Accident Repair Centre’s Satisfaction Questionnaire